A brand of Peak Digital Solutions LLC | Last Updated: June 6, 2026
Peak Reviews, a brand of Peak Digital Solutions LLC ("Peak Reviews," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit peakreviews.co, use the Peak Reviews platform, or interact with our services through marketing, support, or integrations. By using our site or services, you agree to this policy. If you have questions, contact us at [email protected].
Table of Contents
1. Information We Collect
2. How We Process Your Information
3. Legal Bases for Processing
4. When and With Whom We Share Information
5. Cookies and Tracking Technologies
6. Artificial Intelligence Features
7. Data Retention
8. Data Security
9. Third-Party Platform Disclaimer
10. Mobile Opt-In Data and SMS
11. Children's Privacy
12. Your Privacy Rights
13. Do Not Track Features
14. United States State Privacy Rights
15. Case Studies and Marketing Use
16. Changes to This Policy
17. Contact Us
18. Review, Update, or Delete Your Data
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you create an account, request information about our services, contact support, or use features of our platform. This may include your name, email address, phone number, business name, business address, billing information, and authentication data.
1.2 Customer Contact Information Uploaded by Clients
Clients using our services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.
Client Responsibility: By uploading customer contact information, clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications. Peak Reviews does not independently verify how customer contact information was obtained and relies on the client's representations that such data was collected lawfully.
1.3 Information Collected Automatically
When you visit our site, we may automatically collect technical data including IP address, browser type, operating system, pages visited, time spent on pages, referring website, and device information.
1.4 Information from Third Parties
We may receive information from third-party platforms when delivering our services, including Google Business Profile data, review platform data, marketing partners, and public sources. Payment information is processed by Stripe — we do not store your card details directly. View Stripe's privacy policy at stripe.com/privacy.
We do not store full payment card information. All payment processing is handled securely by Stripe, Inc.
2. How We Process Your Information
We process personal information to:
- Provide, maintain, and improve our services
- Create and manage accounts
- Respond to support requests and communications
- Send review invitations on behalf of our clients
- Send administrative and service-related communications
- Send marketing communications where you have consented
- Prevent fraud and maintain platform security
- Comply with legal obligations
- Conduct internal analytics and develop new features
3. Legal Bases for Processing
We process personal information when we have a valid legal basis, including:
- User consent — where you have given clear consent for us to process your information
- Contractual necessity — where processing is necessary to fulfill our service agreement with you
- Legal compliance — where processing is necessary to comply with applicable laws
- Legitimate business interests — where processing is necessary for our legitimate interests and does not override your rights
4. When and With Whom We Share Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
4.1 Service Providers
We share information with trusted service providers including cloud hosting providers, payment processors, email and SMS delivery platforms, analytics providers, authentication services, our CRM and marketing automation platform, and AI service providers. These providers are contractually obligated to use your information only to provide services to us.
4.2 Google and Third-Party Integrations
We integrate with third-party platforms such as Google and social media networks to deliver our services. These platforms operate independently under their own privacy policies.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your available choices.
4.4 Legal Requirements
We may disclose your information when required by law, to protect our rights or property, or to ensure the safety of our users or the public.
4.5 With Your Consent
We may share your information with third parties when you have given explicit consent, such as for testimonials or case studies.
5. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to maintain platform security, analyze usage patterns, improve platform performance, and personalize user experiences. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.
6. Artificial Intelligence Features
Some features of our platform may use artificial intelligence technologies provided by third-party providers. Where applicable, users may disable certain AI features within their account settings. Any AI-generated content used in connection with our services is subject to the terms of the applicable third-party AI provider.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain active accounts, comply with legal obligations, and resolve disputes. Data may remain in backups or archives for a limited period after account closure. When no longer needed, your information will be securely deleted or anonymized.
8. Data Security
We implement reasonable security safeguards including encryption of sensitive data, secure infrastructure, access control systems, and authentication safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.
No system can guarantee complete security. While we implement reasonable security measures, we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.
9. Third-Party Platform Disclaimer
Peak Reviews integrates with third-party platforms such as Google and social media networks to help manage your online reputation. These platforms operate independently and may remove or modify reviews at their sole discretion. Peak Reviews cannot guarantee the visibility, permanence, or continuation of any reviews or content on third-party platforms. Peak Reviews is not responsible for actions taken by third-party platforms regarding your reviews or business profile.
Important: We cannot guarantee that reviews generated through our platform will remain visible on Google or other third-party platforms. Platform policies change and reviews may be filtered or removed at the platform's discretion.
10. Mobile Opt-In Data and SMS Communications
Mobile phone numbers provided through our platform are used only to send relevant communications such as review invitations or service notifications. We do not sell or share mobile opt-in data with third parties for marketing purposes.
SMS consent is obtained through an explicit opt-in checkbox on our website contact form at peakreviews.co. The checkbox is unchecked by default and requires active user consent. Opt-in consent is collected separately for transactional and marketing SMS communications. Consent records are maintained and available upon request.
Our SMS communications are registered with major carriers through the A2P 10DLC Campaign Registry. Our messaging program is operated in compliance with CTIA guidelines and applicable carrier requirements
Recipients can opt out of SMS communications at any time by replying STOP to any SMS message. Recipients may reply HELP at any time for assistance. Standard message and data rates may apply.
11. Children's Privacy
Our services are intended for business owners and adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete such information
.
12. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent where processing is based on consent
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and may need to verify your identity before processing certain requests.
13. Do Not Track Features
We currently do not respond to browser Do Not Track signals due to the lack of a standardized industry approach to handling such signals. We will continue to monitor developments in this area and update our practices accordingly.
14. United States State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws. This includes residents of California (CCPA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy legislation.
California Residents — CCPA
California residents have the right to know what personal information we collect, use, and share; the right to delete personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising privacy rights.
All Covered State Residents:
- Right to access collected personal data
- Right to correct inaccurate data
- Right to request deletion of personal data
- Right to opt out of certain data uses
- To submit a state privacy rights request, contact us at [email protected].
15. Case Studies and Marketing Use
We may use certain business-related information to create case studies or marketing materials about our services. This may include your business name, logo, publicly available reviews, testimonials, and high-level performance results such as increased review volume. If you prefer not to have your business included in any marketing materials, please contact us at [email protected].
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will update the effective date at the top of this policy, post the updated policy on our site, and notify you by email if the changes are material. Your continued use of our site or services after changes are posted constitutes acceptance of those changes.
17. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Business Name: Peak Reviews — A Brand of Peak Digital Solutions LLC
You may request to access, correct, or delete your personal information at any time. For security purposes, we may verify your identity before processing your request. Submit all requests to [email protected]. We will respond within 30 days of receiving your request.
This Privacy Policy is effective as of April 28, 2025 | Peak Reviews — Peak Digital Solutions LLC | peakreviews.co
